Privacy Policy

Last updated: March 2026

Introduction

PleaseCheckOnMe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wellness check-in service.

Information We Collect

Personal Information

When you register for our Service, we collect:

  • Full name
  • Email address
  • Phone number
  • Payment information (processed securely through Stripe)

Trusted Contact Information

When you add Trusted Contacts, we collect:

  • Trusted Contact name
  • Trusted Contact phone number
  • Relationship to subscriber (optional)

Usage Information

We automatically collect:

  • Check-in response times and history
  • Schedule configurations
  • Device and browser information
  • IP address
  • Access times and dates

How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Service
  • Send scheduled check-in messages
  • Notify Trusted Contacts when check-ins are missed
  • Process payments and manage subscriptions
  • Send service-related communications
  • Provide customer support
  • Improve and optimize the Service
  • Detect and prevent fraud or abuse

SMS & Phone Data

When you provide your phone number and consent to receive SMS messages:

  • Your phone number is used exclusively to send check-in messages and service notifications.
  • Message frequency varies based on your check-in schedule, typically 1–3 messages per day.
  • Msg & data rates may apply. Check with your mobile carrier for details.
  • Your SMS opt-in consent and phone number are never sold or shared with third parties for marketing or promotional purposes.
  • Your phone number is shared only with our SMS delivery provider (Twilio) for the sole purpose of delivering messages.
  • You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for help.
  • For full details on our SMS program, see our SMS Terms & Conditions.

Information Sharing

We may share your information with:

  • Trusted Contacts: When you miss a check-in, we notify your designated Trusted Contacts with your name and a message indicating you haven't responded.
  • Service Providers: We work with third-party providers for SMS delivery (Twilio), payment processing (Stripe), and hosting services. These providers are bound by confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

We do NOT sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit (TLS/SSL) and at rest
  • Secure data centers with physical access controls
  • Regular security audits and monitoring
  • Access controls and authentication requirements
  • Employee training on data protection

Data Retention

We retain your data as follows:

  • Account Information: Retained while your account is active and for 30 days after deletion request.
  • Check-in History: Retained for 1 year for your activity dashboard, then anonymized for analytics.
  • Payment Records: Retained as required by law for tax and accounting purposes.

Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Portability: Receive your data in a structured, machine-readable format.
  • Opt-out: Unsubscribe from marketing communications.

To exercise these rights, contact us at [email protected].

Trusted Contact Privacy

We respect the privacy of Trusted Contacts. When someone adds you as a Trusted Contact:

  • You will receive an opt-in SMS request
  • You can decline by not responding or replying STOP
  • We only store your phone number and name provided by the subscriber
  • You will only receive notifications if the subscriber misses a check-in
  • You can opt-out at any time by replying STOP to any message

Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze usage patterns to improve the Service

You can control cookies through your browser settings, though some features may not function properly without them.

Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt-out of sales (note: we do not sell personal information).

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The updated policy will be effective upon posting with a new "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Support: [email protected]